Customer Support
Explore and capture customer issues firsthand.
Step into any user account on mobile to understand their problem and easily screenshot or record capture customer issues.
Build support materials that match the actual product experience and create accurate internal documentation from real user flows.
Supports Mac with Apple Silicon (M1+)
“I can reproduce and screenshot/record any customer issue in seconds instead of playing phone tag with PMs.”
“I built our entire mobile help center using beautiful real flow captures. Customers actually follow the steps now.”
“I document known issues with live screenshots now. Engineering can't dismiss bugs as 'works on my machine' anymore.”
Launch Test Devices in Seconds
Run iPhone, iPad, and popular Android devices on your Mac. No cables or expensive test devices needed. Empath comes packaged with:
iPhone 16, iPhone 16 Pro, iPhone 16 Pro Max
iPad Pro M4 (11-inch)
Google Pixel 9, Google Pixel 9 Pro XL
Samsung Galaxy S25, Samsung Galaxy S25 Ultra
Effortlessly QA with a Built-in Password Manager
Jump into any user state such as new users, returning customers, A/B test users, or any important segment — all in a few clicks. Copy and paste seamlessly to and from your device.
Copy Flows to Your Knowledge Base or Internal Docs
